As businesses emerge from an unprecedented two years of disruption and change, many operators may be assessing their current customer experience approach. The evolving Covid-safe guidelines, along with staff hesitant to return to offices and the necessity to create a safe environment for customers and employees alike, create new opportunities for owners and managers to assess and restructure their in-store or on-site processes. For many businesses, the introduction of a security concierge service is proving to be a rewarding strategic choice.  Whilst