Alarm & Video Monitoring

Security button pointing the highest position with two fingers, Conceptual image for risk management

If you are considering security monitoring for your business, you’ve come to the right place!  Excell Security offers comprehensive solutions for both alarm monitoring and video monitoring.  Not sure what you need?  There are lots of options and lots of jargon, but we are here to help with the right solution for your business and budget.

Contact us to discuss the needs of your business.

Alarm Monitoring

While there’s no denying that having a business alarm system is important, you need to think about what you will do if and when it is activated.

Using a professional alarm monitoring service is usually much better than trying to go it alone. In the event that there’s an alarm activation at any time of day or night, trained professional security staff will be on hand quickly to check over your property and make sure it is secure. If not, they will wait at the property until a static guard can be arranged.

Alarm monitoring can be done in different ways. From your traditional standard dialler PSTN to single sim and dual sim card solutions through Permaconn and Multicom we cover them all. When you speak to us, we will recommend the most appropriate monitored alarm system based on your requirements.

We strongly recommend Permaconn. The Permaconn network communicates within Virtual Private Networks (VPN) provided by Optus and Telstra. Our VPNs are dedicated for Permaconn alarm data only, and this ensures all data transmitted and received is secure. Further, all messages are encrypted end to end, using the international Advanced Encryption Standard (AES128).

Dual SIM Permaconn devices communicate and switch seamlessly between both Telco networks, guaranteeing network availability 99.9% of the time.

With the addition of the clients’ ISP there are three independent communication paths from the protected premises to the Central Station. Duplicated host servers located in geographically separated data centres ensure the Permaconn network meets the rigorous demands and expectations of today’s security market.

 

Advantages of Monitored Alarm Systems

Here are a few benefits of using Permaconn for your wireless business alarm monitoring:

  • Your monitored alarm system will be able to communicate during power outages. This is crucial as many systems are tied to the mains power grid so if you have a blackout it’s possible your alarm won’t work at all, let alone send notification if someone tries to enter your property.
  • Permaconn monthly fee eliminates phone call charges that occur each time the alarm dials the monitoring centre. Communication charges and monitoring services are included in one flat fee.
  • Eliminates the requirement for an NBN UNI-V connection back-up battery unit, which gives you the freedom to choose any RSP.

 

Why You Shouldn’t Monitor Your Own Alarm

With wireless technology you can now receive alarm notifications to your smartphone or computer and see what’s going on at the tap of a finger. However, this doesn’t mean you should forego a professional alarm monitoring service.  Here are a few reasons why you should be wary of self-monitoring:

  • You may not always receive notifications: While you can set up your wireless system to send alerts to your phone, what happens if you’re in a movie, your phone is out of battery or you’re on a plane? If you get a notification at night, will you even know? Relying on your mobile availability and your own ability to check your phone regularly could mean leaving your home or business vulnerable.
  • You could place yourself in a dangerous situation: Before you decide to self monitor, think about what will happen if you find an intruder on your premises? Are you prepared to confront them? You have no idea whether or not an intruder could be armed – a trained security officer will be prepared to deal with whatever situation they find and will know how to handle an intruder safely.
  • Professional alarm monitoring can reduce stress: It can be extremely stressful if your alarm is activated and you may not know what to do. The situation can be particularly anxiety provoking if you are at home when your alarm is activated and you have no idea if there is an intruder in your house – if you have young children this is even more scary. With an alarm monitoring service you’ll know that help is on its way and you won’t have to deal with the situation alone.
  • Alarm monitoring saves you time: False alarms are an inevitable part of having an alarm system and if they go off regularly in the middle of the night you’ll probably end up spending a lot of time climbing out of bed and responding to them. With a professional alarm monitoring service like ours, you’ll only be disturbed for a genuine activation, not a false alarm.

 

How does our alarm monitoring service work?

We operate an A1 graded alarm monitoring service that works 24/7.

In the event of an alarm activation we will send out one of our professional and trained security officers to your property to check if there has been a break in. In the event that there has, you will be notified and the area will be secured until law enforcement can get there.

If necessary, a member of our security team will wait at your premises until a static guard can be arranged – this usually takes under an hour. Our alarm response can be tailored to your business needs and we will discuss this with you before we set up your monitoring service.

 

Advantages of Monitored Alarm Systems

Here are a few benefits of using Permaconn for your business alarm monitoring:

  • Your monitored alarm system will be able to communicate during power outages.
  • Permaconn monthly fee eliminates phone call charges that occur each time the alarm dials the monitoring centre. Communication charges and monitoring services are included in one flat fee.
  • Eliminates the requirement for an NBN UNI-V connection back-up battery unit, which gives you the freedom to choose any RSP.

Wireless alarm monitoring is essential for any security conscious business or property owner. At Excell Security we specialise in the most up to date systems for alarm monitoring in Melbourne.

Video Monitoring

Do you have CCTV installed at your home or business? Who is watching it when you’re not there?

Even the best CCTV system won’t be as effective as it could be if nobody is monitoring it regularly.  That’s where we can help.

Take your security to the next level with security monitoring by our A1 graded control room. Remote surveillance by Excell Security reduces your costs as our security monitoring team in Melbourne can see when an alarm has been falsely triggered and help you avoid the cost of an alarm response fee for a false alarm.

Your CCTV system is only as good as the people monitoring it and this means that taking a DIY approach is not usually the best idea.

When an alarm is activated, you’ll want to check out what’s going on sooner rather than later and this is where remote monitoring can really help. If you’re relying on your phone to notify you when there’s an alarm at your home or business, you may run into difficulties if you are out of mobile range or have your phone turned off. This could mean that by the time you realise there’s a problem, it’s already too late.

By engaging the services of a professional security monitoring service like Excell Security you will be able to enjoy greater peace of mind from knowing that your CCTV system is being monitored. If an alarm is activated we will be able to see straight away if there is a person on the premises or if it’s a false alarm. This means we won’t attend unless it’s a real emergency, saving you a considerable amount in call-out fees.

If our surveillance staff do notice an intruder or signs of a break-in we can dispatch a security officer to your property immediately to investigate. Our security staff will deal with any intruders on the premises, make sure your home or business is secure and if necessary await the arrival of law enforcement or a static guard.

 

Increased Confidence With Monitored Security Systems

Video surveillance can give you peace of mind as well as saving you unnecessary costs. When you use our monitoring services you know that your monitored security systems are being watched by trained security personnel who can respond to an emergency in moments.

Many business or homeowners find the idea of having to respond to an alarm call-out extremely stressful and anxiety provoking. False alarms are frustrating and a waste of your time, but what will you do if you get there and find an intruder in the building? Do you know how to handle the situation safely without putting yourself in unnecessary danger?

Just knowing that trained professionals are on hand to respond is enough to help most of us feel safer and more secure and will help you avoid putting yourself in harm’s way. To find out more about our security monitoring services and have a chat about your security needs, call us at Excell Security today.

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